RETURNS & EXCHANGES POLICY
We are committed to providing smooth and hassle free Returns & Exchange process. We offer peace of mind 30 days returns and exchange policy to our customers.
If you are not happy with your purchase due to any reason, you could send the item back to us within 30 days of receiving it. Our customers are our priority because after all it is them who have made what we are today.
We have learnt from our experience of years that most returns are due to wrong size ordering this is due to a very common mistake made by most online shoppers and that is influence of their domestic size chart. Most buyers use to buy online according to the size they generally wear while a medium in USA is different in EU or UK and is entirely different in Australia & rest of the world, however since we sell globally we cannot have a region specific size chart.
We do have our own size chart and we request our buyers to please double, triple check their measurements with our size chart. This will save both of us hassle of returns and exchange. If unsure about size, please email us at email@example.com or option to have a custom (made to measure) jacket by giving us your measurements and having a jacket custom made to your exclusive measurements.
Following is our Returns & Exchange Policy:
If you wish to return any item purchase from us, please observe the following:
Please email us at firstname.lastname@example.org about the defective merchandize you have received or if you wish to change your size and request for a RMA (Return Merchandise Authorization) number.
(Please be aware that without RMA we might not be able to accept returns)
We will reply your email with returns instructions.
Once the merchandize is received and inspected, we will either refund or exchange as per customer’s requirements.
Please note that returned items MUST be unused, in original condition/packaging they were received in and with all the tags and labels attached.
Please return your items with insured postal service or courier to avoid loss due to item being lost as fjacketszone.com cannot be held liable for the missing of items in transit for returns from buyers.
Customers are responsible for return shipping charges unless they have received something SIGNIFICANTLY NOT AS DESCRIBED.
For returns due to sizing, buyers would have to pay returns shipping charges that will vary according to the part of the world they live in and that is usually the cost of shipping for the first time. If shipping is FREE, it will NOT be for the second & consecutive times due to returns; and buyers would have to pay for the returns shipping charges that may vary from $18 to $58 according to size/weight of the product.
Buyers will be reimbursed in the same method of payment used to pay for the item.
For the refunds we have following options:
Money Back (Same method used to pay, whether Paypal or Debit/Credit Card payment)
Discount on the next purchase (up to 50%)
Gift certificate (Could be used for next purchase).